Zaxbys

Review by eFreeware

If Zaxbys is already part of your routine, this app is the obvious way to manage it. The official app from Zaxby's Franchising, LLC puts ordering and the Zax Rewardz points program in one place, so a chicken fingerz run can start and finish on your phone. The download is free, there are no ads, and nothing inside is sold as an extra purchase.

What you get is fairly focused: pick a location, order for pickup, curbside or delivery, watch points accumulate, and redeem them for rewards. It does not try to be anything more than the restaurant's own front door, and for a chain this size that is usually the right call.

The app has been around since December 2016 and was last updated in October 2026, with the latest release described as performance enhancements and bug fixes. It carries a 3.0 average across 7,693 ratings, which is worth keeping in mind before you commit to it as your main ordering tool.

Ordering without standing in line

The core job is ordering ahead. You choose your local Zaxbys, build the order, and decide how you want to collect it: inside the store or brought out to your car with curbside pickup. The appeal of curbside is easy to picture on a weeknight when you have kids in the back seat and no interest in unloading everyone for a bag of food.

Delivery is handled through a delivery service you select in the app rather than by the restaurant itself. That is a meaningful distinction if you have a preferred service already, since it lets you keep whatever account and habits you have. The developer's line is that your cravings arrive at your door, and the mechanism is a third-party courier.

There is also a catering side. Platters and group options are available in the app, which matters if you are the person who gets asked to sort food for an office lunch or a team event. Ordering a tray for twelve is a different task from ordering a sandwich for one, and having both in the same place saves a phone call.

How Zax Rewardz works

The rewards program is the part that gives the app a reason to stay installed. Every dollar you spend earns 10 points, and those points can be redeemed for rewards, which the developer frames as a route to free food. The math is simple enough to follow: spend a hundred dollars over time and you have a thousand points banked.

The developer suggests saving points for something bigger rather than spending them the moment a small reward is available. That is reasonable advice for anyone who orders regularly, because the value of a reward is easier to feel when it covers a full meal rather than a side. It also means the program rewards patience more than impulse.

Points come from ordering, so the program and the ordering tools reinforce each other. If you already eat at Zaxbys with any frequency, the points are effectively a discount on spending you were going to do anyway. If you visit once or twice a year, the balance will grow slowly and the rewards side will matter less than the convenience of ordering ahead.

Saved orders and gift cards

Repeat customers get two smaller conveniences. The app remembers your favorite orders and your store locations, so the next visit does not start from a blank screen. For anyone with a usual order and a usual location, that turns a multi-step process into something closer to a confirmation.

Gift cards are handled in both directions. You can digitize a physical card you were given and keep the balance in the app, or send an eGift card to someone else. Digitizing is the practical one, since a card that lives on your phone is harder to lose than one in a drawer, and sending one is a simple way to cover someone else's meal.

None of this is complicated, and that is the point. These are the features that make an app worth keeping rather than deleting after the first order.

What you need before your first order

Setup is built around the ordering flow. You select your local Zaxbys location, and the app stores it along with your favorite orders for next time. The practical starting point is choosing where you are ordering from.

To use delivery, you pick a delivery service inside the app. That choice is part of getting an order to your door, and it is worth deciding before you are hungry rather than during. Pickup and curbside orders do not involve that step.

There is nothing to buy to get in. The app is free to download, carries no ads, and has no in-app purchases or subscription tiers. The cost of using it is the food you order, which is the same food you would buy at the counter.

Who gets the most from it

This app is built for people who already like Zaxbys and order it often enough that points accumulate. If the chain is a regular stop, the combination of ordering ahead, curbside pickup and a points balance is a genuinely better experience than calling or driving through.

It also suits whoever handles group food. Catering and platters are part of the app, so the person organizing lunch for a crew can order the same way they would order a single meal.

For a casual visitor, the case is thinner. Someone who eats there a few times a year gets the convenience of ordering ahead but little from a rewards balance that grows slowly. The app is not trying to convert anyone; it is a tool for an existing habit, and it works best when that habit is already there.

Plenty of people have installed it, and the developer's latest update focuses on stability work rather than new features.

A useful tool for regular Zaxbys runs

The Zaxbys app does a small number of things and does them in one place: order for pickup or curbside, arrange delivery through a service you choose, earn 10 points per dollar, redeem rewards, save your usual order and location, and manage gift cards. For a free app with no ads and no in-app purchases, that is a reasonable package.

I would point it at regular customers first. If Zaxbys is a weekly or even monthly habit, the points program and the saved orders earn their space on your home screen quickly. If you are an occasional visitor, the ordering convenience is the main draw and the rewards side will feel minor.

The rating average suggests the experience has not been perfect for everyone, and the recent update is maintenance rather than reinvention. Even so, for anyone who already eats at Zaxbys with some frequency, this is the version of the restaurant that fits in your pocket.

What's new in version 13.2.1

Thanks for using the Zaxbys app - You’re going to love our latest update! This release includes numerous performance enhancements and bug fixes to improve your experience.