TruHearing App

Review by eFreeware

The TruHearing App is a free companion app for people who wear TruHearing hearing aids, published by Sivantos Pte. Ltd. and listed in the Medical category. It has been available since July 2020 and has passed 100,000 installs, with a 2.9 average across 3,429 ratings. The main reason to consider it is simple: it puts everyday control of your hearing aids on your phone, so small adjustments don't require reaching for the devices themselves or booking an appointment.

That control covers the settings wearers tend to touch most often. You can change volume and balance, move between hearing programs, and see whether each device is connected and how much battery is left. None of that is exotic, but it is the core of what a hearing aid app needs to do, and it is where the value sits.

The app goes a step further with Health Insights, which surface information about your physical and social activity, and with Virtual Appointments and TeleCare for staying in contact with your hearing care professional. It is designed for adults aged 18 and over, and the developer frames the information inside it as general rather than a replacement for professional medical advice.

Everyday control from your phone

The feature the developer leads with is discreet adjustment of your hearing aids through the phone. Volume and balance are the two levers here: you can nudge loudness up or down and shift the left-right balance without touching the aids. For anyone who finds the tiny controls on a hearing aid fiddly, or who wears them under a hat or helmet, doing this on a screen is the obvious appeal.

Hearing programs are the second piece. Rather than a single fixed setting, the app lets you switch between programs, which is the kind of thing that matters when your listening situation changes and you want a different starting point.

The third element is status. The app shows device connection and battery level, so you can check whether both aids are talking to the phone and how much charge is left before you head out. I'd expect this to be the most frequently used screen for many wearers, since a dead battery mid-afternoon is the sort of problem that is easier to head off than to fix.

Activity insights and remote support

Beyond the controls, the app offers Health Insights about your physical and social activities. The idea is motivation: seeing a record of how much you are moving and interacting gives you something to react to, which fits the broader push in hearing care toward wearing aids consistently rather than only in difficult situations.

The other supporting feature is remote contact with your hearing care professional through Virtual Appointments and TeleCare. This is the part that addresses the practical problem of hearing aid care: adjustments and questions often need a professional, and getting to an appointment isn't always convenient. The developer pitches the app as a way to reach support when an in-person visit isn't possible.

There is an important condition attached. TeleCare features have to be enabled by your hearing care professional, so you cannot simply install the app and start using remote support on your own. If that service matters to you, it is worth raising it with your provider before you count on it.

What the app asks of you

The TruHearing App is free to download, carries no ads and offers no in-app purchases. That is a clean arrangement: nothing suggests you will be interrupted or asked to pay inside the app.

The app is meant for adults aged 18 and over. It is also explicitly a companion for hearing aids rather than a standalone tool, so its usefulness depends on having compatible devices and, for the remote features, a hearing care professional who activates TeleCare.

The developer is careful about the medical framing: information delivered through the app is general and informational, and it does not stand in for professional advice, diagnosis or treatment. Questions about your hearing should go to a qualified healthcare professional rather than to the app. That is a sensible boundary, and it tells you what kind of tool this is: a control and support layer, not a diagnostic one.

Getting the most from it

Because the app centers on adjustment, it rewards a little setup thought. If you know which programs you actually use and which situations they correspond to, switching between them becomes quick rather than experimental. The same goes for balance: if you have one ear that needs more support than the other, setting that once and refining it as needed is more useful than readjusting every time.

The battery and connection readout is worth checking as part of a routine, particularly before a long day away from home or a stretch where charging isn't convenient. The Health Insights section is best treated as encouragement rather than a scoreboard; the developer's aim is to get you wearing and using your aids more, not to grade your lifestyle.

If you want the remote appointment features, sort out activation early. The developer directs users to contact their hearing care professional to enable TeleCare, so doing that before you need it avoids discovering a limitation at an inconvenient moment. Documentation is available inside the app through the settings menu, and the user guide can also be downloaded in electronic form or ordered as a printed copy at no charge, delivered within seven working days.

On maintenance, the most recent update covers platform improvements for performance and future compatibility along with bug fixes and stability work. That suggests ongoing housekeeping rather than new features, which is a reasonable signal for an app tied to hardware and professional services.

A companion app for existing TruHearing wearers

The TruHearing App is a focused tool with a clear audience: people who already wear compatible hearing aids and want to manage them from a phone. For that group, the combination of volume and balance control, program switching, battery and connection status, activity insights and remote access to a hearing care professional covers the practical ground. It is free, ad-free and free of in-app purchases, which removes the usual friction.

The caveats are worth weighing honestly. The rating sits at 2.9 from a substantial number of reviews, which is a modest average for a companion app, and the remote support features depend on activation by your hearing care professional. It is also not a general hearing health tool: it is built around TruHearing devices, and it is intended for adults.

If you wear TruHearing aids and want day-to-day control without handling the devices, this is the app to install, and it costs nothing to try. If you are looking for something that assesses your hearing or works independently of a hearing aid fitting, this isn't that. For its intended users, it is a sensible addition rather than a replacement for the care they already receive.

What's new in version 2.8.0.16337

• Platform improvements for better performance and future compatibility. • Bug fixes and stability improvements.