PetSmart

Review by eFreeware

Most retailer apps do one job: they sell you things. The PetSmart app tries to cover the whole of pet ownership instead, from a bag of food to a grooming appointment to a weekend away from your dog. Shopping, salon bookings, day camp sessions, overnight stays and the Treats Rewards program all live in the same app.

That breadth is the reason to consider it. If you already buy pet supplies at PetSmart and use its services, this is the app that ties those errands together rather than sending you to separate booking pages. If your pet shopping happens elsewhere, there is less here to pull you in.

Ordering essentials without a trip down every aisle

The shopping side covers the obvious ground: food, treats and the rest of the everyday supplies, ordered from the app. The part I find most useful in principle is the pickup option, which the developer describes as getting your order in two hours or less through curbside or in-store collection. For anyone restocking a heavy bag of kibble on the way home from work, that is a more appealing proposition than carrying it through a store.

Autoship is the other half of the shopping story. You can schedule recurring orders, change them, add items to an existing delivery and check where upcoming shipments stand. Households that go through food and litter on a predictable rhythm are the ones who would get the most from setting that up once and letting it run.

The app also carries a store locator, which matters more than it sounds when pickup and walk-in services are part of how you use it. Between ordering and restocking, this section covers the routine errands that make up most pet ownership.

Booking grooming, day camp and overnight stays

Services are where the app goes beyond a standard storefront. Grooming appointments can be booked inside the app and managed afterward, covering things like a haircut or an ear cleaning. For a quick service when you have not planned ahead, the app also helps you find the nearest salon that takes walk-ins while you shop.

Doggie Day Camp takes a different approach, letting you check half-day or full-day session availability and browse monthly party-themed playdates. PetsHotel stays are the overnight counterpart, with reservations booked and managed from the same place. Owners who travel or work long days would appreciate having both options in one app rather than calling around.

I would treat the booking features as the strongest argument for installing this. They turn a phone call or a counter conversation into something you can do while waiting for a kettle to boil.

Points, offers and a profile that knows your pets

Treats Rewards is the loyalty layer underneath all of it. Signing up lets you collect points on merchandise purchases, service appointments and donations to PetSmart Charities, and the app is where you manage your account and check your tier status. If you are already earning points in stores, keeping that account in the app saves you from digging out a card at the register.

The personalized side is aimed at households with more than one animal. Offers and content are tailored to the pets you add. The app also includes articles and videos alongside the store locator, so it doubles as a reference when a question comes up between vet visits.

None of this is complicated, and that is the point. Points, offers and reading material sit alongside the transactional parts of the app rather than in a separate corner.

What you need before the app is useful

The app is free to download, carries no advertising and offers no in-app purchases. It is rated for Everyone and has been available since November 2016, with an update in October 2026.

Realistically, the app assumes you are a PetSmart customer. Pickup, walk-in salon services, day camp and hotel stays all happen at physical locations, so the value depends on having a store within reach. Treats Rewards works the same way: the points accrue on purchases and appointments you make with the company.

The public reception is mixed but reasonable. Across more than 28,000 ratings the average sits at 3.9, which for a retail app of this size suggests it does the basics well enough without delighting everyone. With over 5 million installs, it is clearly finding an audience among existing customers.

Households that would get the most from it

The clearest fit is a pet owner who already shops at PetSmart and uses at least one of its services. If grooming appointments, day camp or overnight stays are part of your routine, having them bookable and manageable in one place is a genuine convenience, and the rewards account ties the spending together.

Multi-pet households also stand to benefit, since the app lets you personalize offers and content around your entire set of animals rather than a single profile. Anyone juggling food for a dog, litter for a cat and a grooming schedule would find the consolidated approach easier than keeping track separately.

If your pet supplies come from a different retailer, or you have never used PetSmart services, the app has less to offer you. It is built around the company's own stores, salons and programs, and that is where its usefulness begins and ends.

A companion app for existing PetSmart customers

The PetSmart app is best understood as a hub for people who already spend money with the company. Shopping, pickup, Autoship, grooming, day camp, hotel stays and Treats Rewards are all handled in one place, and the app costs nothing to try. The 3.9 average from more than 28,000 ratings suggests a serviceable tool rather than a polished standout.

I would suggest it to pet owners with a PetSmart nearby who want orders and appointments off their to-do list. If your pet care shopping happens elsewhere, there is little reason to add it to your phone.