myPhonak

Review by eFreeware

Hearing aids used to be set once by a clinician and then left alone until the next appointment. That works until you sit in a noisy restaurant, take a call in a hallway, or want more bass in a piece of music, and the settings you walked out with no longer fit. myPhonak is Sonova AG's attempt to hand some of that control back to the wearer, using the phone as the interface between you and the hearing aids in your ears.

The app has been on Google Play since April 2018 and has passed a million installs, with a 4.5 average across a large number of ratings. It sits in the Medical category, is free to download, and carries no ads and no in-app purchases. What it does is narrower than that install figure suggests: it is a companion for Phonak hearing aids, not a general hearing tool.

Built for Phonak wearers with a compatible phone

The first thing to understand is that myPhonak only works with Phonak hearing aids that have Bluetooth connectivity, and the developer lists the specific families it supports. Those run from the Marvel generation through Paradise, Lumity and Infinio, including CROS models for single-sided hearing, the Naída line, Virto custom aids, Sky pediatric models and the Audéo Fit. If your aids are not on that list, the app has nothing to talk to.

The phone side matters too. Sonova specifies GMS-certified Android devices running Android 10.0 or newer with Bluetooth 4.2 and Bluetooth low energy support. That covers most phones sold in the last several years. The developer points readers to a compatibility checker on its website if they want to confirm before installing.

Geography also matters: the app can only be downloaded in markets where the matching hearing instruments have been approved for distribution. For someone who has just been fitted with Phonak aids, the app is the natural next step. For everyone else, it simply does not apply.

Everyday adjustments from the phone

The Remote Control section is the part most wearers will open daily. It lets you change the volume on your hearing aids and adjust features such as noise reduction and microphone directionality, so you can push the aids toward speech in a crowded room or toward the ambient sound around you. You can also switch between pre-defined programs that match the listening situation you are in, which is faster than fiddling with individual settings.

Sound shaping goes further than volume. Presets cover default, comfort, clarity and softer, giving quick one-tap changes when you do not want to think about frequencies. If you do, sliders for bass, middle and treble let you tune the pitch balance yourself. That is a meaningful amount of control for a phone app, and it is the sort of thing that makes the aids feel less like a fixed prescription and more like a device you can adapt through the day.

Remote sessions with your hearing care professional

Remote Support is the feature that stands out from typical hearing aid remotes. With Remote Support, a hearing care professional can tune the aids during a video appointment instead of an in-person visit. The developer notes that this works by appointment, so it is a scheduled session rather than an on-demand line to your clinician.

For anyone who lives far from their audiologist, has mobility or scheduling constraints, or simply finds follow-up visits disruptive, this is the most consequential thing the app offers. Adjustments that once required a trip can be handled remotely, provided your clinician participates in the arrangement.

Health tracking, with model-dependent limits

A Health section collects data from the hearing aids themselves, including distance walked and ran. Which of these you actually get depends on the hearing aid model, and the app is explicit about that in its notes.

Heart rate tracking is the most restricted item: it is available on the Audéo Fit only. Steps, wearing time, goal setting and activity levels require Paradise Rechargeable, Audéo Fit, Lumity or Infinio devices, while distance walked and ran covers Audéo Fit, Lumity and Infinio. Anyone with an older Marvel-generation aid should judge the app on its hearing controls alone.

When paired with a compatible aid such as the Audéo Fit, the app can feed data into Apple Health.

Setup details and status at a glance

Beyond the headline features, myPhonak handles some of the housekeeping that comes with wearing aids. Tap Control can be configured through the app, so the tap gestures on the aids behave the way you want. Cleaning reminders can be set up, which is a small thing that helps keep the devices in good condition between appointments.

Battery level and connection status for the aids and any paired accessories are shown as well. That is the kind of information you want before heading out for a long day, and having it in the same place as the controls saves opening anything else.

The most recent update, dated September 28, 2026, covers bug fixes and improvements rather than new functionality. That is a normal maintenance release for an app of this age and reach.

What it costs, and what that means

myPhonak is free to download. It contains no advertising, and there are no in-app purchases. The features listed carry no subscription or paid tier.

The cost of the system sits elsewhere: in the hearing aids themselves and in whatever your hearing care arrangements involve. The app is the free layer on top of hardware you already own. That is a sensible arrangement for a medical companion app, and it means there is no reason to hold back on installing it if you have compatible aids.

How it compares with the alternatives

If you wear a different brand, the equivalent app from that maker is the one that will connect; myPhonak will not substitute for it.

Within Phonak's own ecosystem, the question is whether you need the app at all. What myPhonak adds is finer adjustment, program selection, remote appointments and the health data view. It is the difference between using the aids as fitted and being able to shape them yourself.

Steps, distance and, on one model, heart rate are here, but the health features depend on which aids you wear.

A worthwhile companion for compatible Phonak aids

myPhonak suits a specific group: people who wear Bluetooth-enabled Phonak hearing aids from the supported families and carry a reasonably current Android phone. For them, the combination of remote control, sound shaping, video support sessions and status information is a practical addition that costs nothing.

The limits are structural rather than a matter of quality. The app is tied to Phonak hardware, the health features are tied to particular models, and Remote Support depends on an appointment with your hearing care professional.

If you are in the target group, I would install it and set aside a few minutes to work through the equalizer presets and programs, since that is where the day-to-day benefit lives.

What's new in version 7.5.2

New and improved functions: • Bug fixes and improvements Thank you for using myPhonak!