My Verisure

Review by eFreeware

My Verisure is the official companion app from Verisure Group for people who already have one of the company's alarm systems installed. It sits in the House & Home category and is built around a simple idea: the panel on your wall is not much use if you are hundreds of miles away and want to know whether the house is armed. The app puts that control on your phone or tablet, which is the main reason to consider it.

The download is free, with no ads and no in-app purchases, and the numbers suggest a lot of people rely on it: more than five million installs and a 4.7 average across 156,177 ratings. That kind of score usually reflects an app doing a narrow job well rather than one trying to please everyone. It was released in June 2020 and continues to receive updates, the most recent in October 2026.

If you are shopping for a security system, this app is not the product. It is the remote control for one you already own.

Arming and disarming from anywhere

The headline capability is remote control of your intruder alarm. You can check its current state, then arm or disarm it from wherever you happen to be. The developer pitches this as full control from anywhere in the world, and for the common case it is easy to see the appeal: a neighbor calls about a door left open, or you are on a trip and want the system set before nightfall.

Status checking is the quieter half of that pair and arguably the more useful one. Being able to confirm the alarm is armed, rather than assuming it, removes a small but persistent worry from travel and long workdays. The two functions together mean you are not dependent on remembering what you did before you walked out.

One thing to keep in mind: available functions can differ depending on which alarm model you have. So the exact set of controls you see may not match a friend's or a relative's, even though you are both using the same app.

Cameras, entry logs and admin tools

Beyond arming and disarming, the app covers the monitoring side of a security setup. The log shows when people come and go from the property, so the system becomes a record you can consult rather than just a siren. For a household with regular visitors, cleaners or deliveries, that log is often the feature people check most.

Cameras are handled in two ways. You can take photos remotely to look in on your property from a phone or tablet, and you can view live video surveillance. The photo option is the lighter-weight of the two, useful for a quick visual confirmation, while live viewing suits moments when you want to watch rather than glance.

There is also an administrative layer. Invoices can be downloaded through the app, and you can modify keywords, users and action plans. Keywords are the verbal passwords used with monitoring staff, so being able to change them from the app matters if one has been shared too widely. User management covers the people who can operate the system, and action plans govern how it responds.

What the app asks of you first

This is not an app you can install and explore. Use requires a Verisure account with a username and password. Without an account tied to an active system, there is nothing to log into. That is the central requirement, and it shapes everything else about who the app is for.

If you cannot remember your credentials, you can recover them through the customer website or the customer service line, 0333 200 9000, open Monday to Friday, 8am to 9pm. People who are not yet Verisure UK customers and want details about the service itself are directed to the company's website or to 020 3885 3299, available Monday to Friday, 9am to 6pm.

The sensible way to read the free download is as part of the service you are already paying for, not as a standalone product.

Getting the most from it day to day

The most practical habit is to treat the app as a check rather than a replacement for the keypad. Confirming the alarm is armed before you settle in for the evening, or disarming it when you pull into the driveway, are the two moves that justify having it installed. Everything else is occasional use.

The entry log rewards a quick look after any period when people have been in and out, particularly if you have contractors or regular visitors. The same applies to camera photos: a glance at a set time each day is more useful than constant checking, and it keeps the app in the role of reassurance rather than surveillance.

The recent update adds a convenience worth knowing about. You can now authorize your mobile devices so that high-security actions, such as changing your password or asking the company to connect your alarm when you are unable to, require less verification. It is a small change, but it targets the moments when the app is most likely to be used under pressure.

Because features vary by alarm model, it is worth confirming what your particular system supports before assuming a function is missing or broken. The app shows what your installation provides.

A remote control for existing Verisure customers

My Verisure does one job and does it without clutter: it puts your alarm's controls, cameras and records on your phone. The free download, absence of ads and strong rating history all point to an app that knows its audience. The requirement of an existing Verisure account and credentials is not a flaw, just the boundary of what it is.

I would point this at current Verisure customers who travel, work long hours or simply want confirmation that the house is secure without turning back. Anyone weighing security providers should start with the service, not the app, since the app only makes sense once a system is in place.

For the people it is built for, the combination of remote arming, entry logs and camera access covers the questions that actually come up when you are away from home. That is a narrow brief, executed with the kind of polish the ratings suggest.

What's new in version 10.189.0

We include updates in My Verisure to constantly enhance your security experience. Here are the latest: - More convenience when performing high-security actions. Now, you can authorize your mobile devices to simplify processes that require verification, such as changing your password or requesting that we connect your alarm if you're unable to. The Verisure development team continues working every day, and you can expect more updates in your app soon.