My CityPASS

Review by eFreeware

A multi-attraction pass sounds simple until you are standing in a lobby trying to remember which ticket covers which door, what time your reservation starts and whether the place is even open. The paperwork problem is real: several tickets, several confirmation emails, several sets of hours, all of it scattered. My CityPASS, from the ticket company CityPASS, is built to gather that material into one place on your phone.

The app is free, carries no advertising and offers no in-app purchases, which is unusual for travel software and worth noting up front. It is the companion to CityPASS tickets rather than a way to buy them, so its value depends on whether you hold those tickets or are considering them for a trip.

What I find appealing about the premise is that it treats the visit itself as the product. Rather than another browsing catalog of things to do, it is organized around the tickets you already have and the logistics of using them.

Built for travelers holding CityPASS tickets

The clearest audience here is someone who has bought a CityPASS ticket, or is close to doing so, for one of the 15 destinations the company covers. That list runs from New York City, Chicago and Boston to Orlando, San Diego, Seattle, Toronto and others, so a good share of North American city breaks fall inside it.

It also suits the traveler who likes a plan sketched out before arrival. The app is described as a trip planner that supplies the details needed to assemble an itinerary, which suggests it works best in the days before a trip as much as during it.

If you are the sort of traveler who books one museum on a whim and figures out the rest on the street, the structure here may be more than you need. The app is organized around passes and reservations, and that is the shape of trip it serves.

Tickets and reservations on your phone

The core function is straightforward: your tickets live in the app, and you can make or change reservations there. Entry works by showing the ticket or the reservation confirmation on your screen at the attraction.

Having reservations editable in the same place as the tickets is the part I would value most. Attraction visits rarely run to schedule, and being able to adjust a time without hunting for a confirmation link is the difference between a small correction and a wasted afternoon.

The developer also mentions exclusive offers for ticket holders inside the app.

The planning material behind each attraction

Beyond the tickets, the app collects the practical detail that usually takes several browser tabs: opening hours, entry instructions, the highlights of each attraction and tips for visiting. That combination is what turns a pass into an actual plan, because it answers both when to go and what to look at once you are inside.

Maps are included for getting to each location. For anyone juggling four or five attractions in a few days, having the address, the hours and the entry rules in one screen is a genuine convenience.

There is also a help center built into the app, which matters more than it sounds when a reservation needs sorting out mid-trip. Questions about a specific ticket or a changed plan have somewhere to go.

The developer's broader record gives some context: CityPASS has been selling these tickets for 25 years, with more than 25 million sold since 1997, and the company cites an average customer rating of 4.6 stars across more than 82,000 reviews of the tickets themselves.

What it costs, and what you are not paying for

The app itself is free to download, contains no ads and offers no in-app purchases. That means no upsell screens and no paid tier to weigh against a free one, which is a refreshing change from the usual travel app arrangement.

The obvious cost sits outside the app: the CityPASS tickets themselves, which are the products this software supports. The app does not sell them, so the expense is the pass you buy for your destination, not anything inside the download.

For anyone deciding whether the app is worth the space on their phone, the answer is easy on the money question. There is nothing to subscribe to and nothing to unlock. The only real commitment is the ticket purchase you were already making.

How it compares with other trip tools

Most general trip planners try to cover everything: flights, hotels, restaurant bookings, notes, shared lists. My CityPASS does not attempt that breadth. It handles the attraction side of a trip, and specifically the attractions covered by CityPASS tickets in the 15 destinations.

Against a notes app or a folder of screenshots, the advantage is that the information is tied to your actual reservations, with hours and entry instructions attached to each attraction. The app concentrates on city attractions, so it suits travelers who want their sightseeing plans in one place.

The nearest alternative is simply managing the tickets by email and memory, which costs nothing and works until the day it does not. The app's case rests on consolidation and on having the reservation tools in the same place as the pass.

A useful companion for pass holders

My CityPASS is a focused tool, and focus is its strength. It holds your tickets and reservations, tells you when attractions are open, explains how to get in, points you to each location on a map and keeps a help center within reach. For a traveler working through several attractions in a few days, that set of jobs covers most of what goes wrong.

The audience is narrow by design. You need CityPASS tickets for one of the 15 destinations to get much from it, and the app is not a booking service for anything else. Within that group, though, it removes a layer of friction that pass holders know well.

The numbers support the reception: over 500,000 installs and a 4.9 average from more than 13,000 ratings, on an app first released in April 2023 and updated as recently as August 2026. I would suggest it to anyone who has already bought a CityPASS ticket, or who is comparing passes for an upcoming city trip and wants to see how the visits would actually be organized.

What's new in version 1.13.13

This update includes underlying upgrades and bug fixes to improve overall app stability and performance.