Modivcare

Review by eFreeware

Modivcare is a free Android app from the company of the same name, listed under Medical, and it exists for one purpose: letting members with participating benefit plans arrange and keep track of their non-emergency medical transportation themselves. The pitch is simple and, to my mind, the strongest reason to install it. Instead of phoning a care center to book a ride to an appointment, you handle the request in the app.

The app has been out since August 2021 and carries a 4.6 average from more than 29,000 ratings, with over 500,000 installs. Those numbers suggest a settled, widely used tool rather than a newcomer, and the most recent update in July 2026 shows the developer is still refining how trips are edited.

Before you get your hopes up, the app is not open to everyone. It is built for members whose benefit plans participate, which means your plan has to include this transportation benefit in the first place. If it does, the app is worth a look; if it does not, there is nothing here for you.

Booking a ride without the phone call

The core of the app is scheduling and managing non-emergency transportation. You request a trip, and the app is where that request lives: you can see what you have arranged and make changes as plans shift. The developer frames the whole thing as an easier and more accessible route than the alternative, and the alternative is explicit, since the app is meant to spare you a call to a care center.

That framing matters because it tells you what kind of tool this is. It is not a general ride-hailing service and it does not try to be. It is the member-facing side of a benefit, handling the trips your plan covers. Judged on that basis, the appeal is administrative: fewer phone calls, a record of what you booked, and the ability to adjust it yourself.

Editing is the part the developer has been working on. The July 2026 update improved how pending trip requests can be edited, and it turned off editing for rides that are already completed. The first change is the useful one, since appointments move and pickup details change. The second is a reasonable boundary, because a finished trip is a closed record rather than something to rewrite.

Mileage claims for members who drive

There is a second capability that broadens who can use the app: mileage claims for members who drive themselves. That is a meaningfully different use case from booking a ride: the trip is yours, the car is yours, and the app is where you ask to be reimbursed for the distance.

I like that the developer included this rather than treating transportation as a single scenario. Someone who has a car and would rather drive to a clinic can still get value from a benefit that otherwise looks like it is only about arranged rides. The two functions sit side by side in one app, which keeps things tidy if your circumstances change.

The trade-off is documentation. A reimbursement claim implies paperwork, and the app is the place where that claim is submitted. Anyone who drives regularly to appointments should weigh whether keeping claims in the same app they use for everything else is more convenient than their current routine.

What you need before you start

The requirement to keep in mind is eligibility. Only members on a participating benefit plan can use it, so the real question is whether your plan covers this benefit, not whether the app looks useful. Nothing about the app changes that; it is the doorway you have to be able to walk through.

There is also a login detail worth flagging early. Existing Member Services Website accounts will not work for signing in, so credentials you may have used on the older website are not the ones to try here. That is a small thing that can waste a lot of time if you assume the opposite, and it is the kind of detail the developer is right to state plainly.

On cost, the app itself is free, with no ads and no in-app purchases. Your plan, not the app, determines what transportation you are entitled to. The 4.6 rating from a large body of ratings suggests that members who can use it generally get on with it, though ratings are a blunt instrument and say nothing about your particular plan or region.

Suited to plan members who prefer to self-serve

The clearest fit is a member of a participating plan who books non-emergency medical transportation regularly and would rather do it from a phone than over the phone. If your appointments are frequent, or if you often need to adjust pickup times, having the request in an app you can open yourself is the whole point.

The second fit is the eligible member who drives to appointments and wants to file mileage reimbursement claims in the same place. That person is using the app for a different job, but the app covers it, and there is no reason to keep the two tasks apart.

Beyond those two groups, the app's focus is narrow by design. It is a member services tool for transportation, and it does not pretend to be a general health app or a way to find care. That narrowness is a feature for the people it serves and a reason it will mean nothing to anyone outside a participating plan.

A member services tool that does its job

Modivcare is worth installing if you are a member with a participating benefit plan and you want to book and manage non-emergency transportation without calling a care center. The mileage reimbursement option for eligible drivers adds a second reason, and the free, ad-free, purchase-free setup keeps the decision simple.

The conditions are equally clear. You need the benefit, and you need to sign in with credentials that work here rather than any old Member Services Website login. If those two boxes are ticked, the app is a straightforward way to take charge of your trips and claims. If the benefit is not part of your plan, there is nothing to weigh.

What's new in version 1.5.16

Further enhancements to editing pending trip requests. Disabled editing for completed rides.