ComEd

Review by eFreeware

Utility accounts have a way of demanding attention at the least convenient moment. A bill arrives and you want to check what changed, a storm knocks the power out and you want to know whether anyone has noticed, or you simply want to confirm that this month's payment went through. Handling any of that usually means finding a browser and remembering a password.

ComEd is the official app from An Exelon Company for exactly those tasks, aimed at both residential and business customers and usable on a phone or a tablet. It is free, carries no ads, and has no in-app purchases attached. The install base is substantial, past a million downloads, with a 4.0 average across more than 16,000 ratings, and the app has been on Google Play since April 2012.

What interests me most is the scope. This is not a single-purpose bill viewer; the developer has built a small control panel for the account itself, from payments and usage history to outage reporting. If you already deal with ComEd, that combination is the reason to keep it installed.

One app, several accounts, less password typing

The basic promise is access to your account information wherever you happen to be. Signing in is meant to be quick: the app supports fingerprint sign-in and a keep-me-signed-in option, so the routine check does not begin with typing credentials on a small screen. For anyone who logs in often, that alone changes how the app feels.

It also handles more than one account at a time. That matters for people who split time between properties, run a small business alongside a household account, or look after the utility affairs of a relative. Rather than juggling separate logins, the app is built to keep those accounts together.

Once inside, the everyday material is all there: the current bill, the balance owed, and a record of account activity. You can pay directly from the app, and you can adjust AutoPay and Budget Billing settings without going through the website. For most users, those are the tasks that bring them back month after month.

Outages: reporting and watching the map

The outage side is where the app earns its space on a home screen. You can report a problem and then follow the restoration status from wherever you are, with an outage map showing what is happening in the area. During a widespread event, that is more useful than a phone line that may be busy.

One detail I appreciate is that reporting an outage does not require signing in. That lowers the bar considerably: a visitor, a tenant, or anyone who has not set up access can still flag a problem. The tracking and map features are the ones that lean on your account, but the initial report is open to anyone using the app.

Alerts tie the two halves together. Alerts cover outage updates, new bills and payment reminders. It is a sensible set of triggers, covering the moments when you would otherwise have to go looking for information.

Usage trends, forecasts and hourly pricing

Beyond the immediate bill, the app offers usage data and trends, and it lets you compare bills against one another. That is the kind of feature that rewards a little curiosity: seeing how consumption moves from month to month is often the first step toward understanding why a bill changed. A bill forecast then projects where the current period is heading.

There is also a niche feature for a specific group. Customers enrolled in the Hourly Pricing program can view hourly pricing information in the app. That is a narrow audience, but for those participants the pricing detail is central rather than incidental, and having it alongside the rest of the account makes sense.

The developer's note on recent changes is a general statement about regular updates and downloading the latest version, which is the kind of housekeeping message that tells you the app is being looked after without promising anything specific. The most recent update listed is September 30, 2026.

What you need before it is useful

This is an account app, and its usefulness depends on having a ComEd account to sign into. The outage report is the exception, but the bill, payment, usage and alert features all revolve around your own service. If you are not a ComEd customer, there is nothing here for you to manage.

The Hourly Pricing view is likewise conditional. It is presented as a feature for participants of that program, so it will mean little to anyone on a standard rate. That is not a flaw so much as a boundary: the app serves the utility's customers and reflects the programs the utility offers.

It is also worth noting what the app is not. It is free and carries no ads and no in-app purchases, so there is no paid tier to weigh and no upgrade to consider. What you see is what the developer has built for account holders. The trade-off is simply that the app's value rises and falls with how much of your household administration you want to do on a phone rather than a computer.

A fit for households and small businesses

The clearest audience is the ordinary residential customer who wants to check a balance, pay a bill, and know what is happening when the lights go out. Those three jobs are covered well, and the fingerprint sign-in and keep-me-signed-in option make the routine version of them quick.

The second audience is anyone juggling more than one account. Landlords, people with a second property, and small business owners who also manage a home account all benefit from having everything under one login. The usage trends and bill comparison features give that group something to work with when a bill looks off.

Finally, there are the Hourly Pricing participants, who get a view of hourly rates that would otherwise require a separate trip to the website. It is a small group, but the feature is aimed directly at them.

A capable companion for ComEd customers

I would install this if I were a ComEd customer with even a passing interest in keeping tabs on my account. It covers the practical essentials, from paying a bill and adjusting AutoPay to reporting an outage and watching the restoration map, and it does so without ads or purchases getting in the way. The ability to report an outage without signing in is a thoughtful touch that makes the app useful even to someone who has never set up an account.

The caveats are inherent rather than hidden. The app is built around having a ComEd account, and the hourly pricing view only speaks to participants in that program. Everything else, from usage trends to alerts, is standard account management that will appeal most to people who prefer handling these chores on a phone.

If you are in that audience, the free download is an easy call.

What's new in version 26.4.2

"We're regularly updating our app to make it even better! Make sure to download the latest version to take advantage of it all."